FAQs

by staff

Company

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Pipe Hitter: Some one or a group of people who are willing to go to the extreme in order to get things accomplished. Most commonly refers to the special forces, but is not limited to that. Someone who will accomplish any task no questions asked.

Ordering

We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards.

We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors’ security measures.

Undamaged apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to use, our hygiene products can be returned for an equal exchange of the same flavor (or a similar flavor of equal or lesser value). Usable hygiene products, at this time, cannot be returned for credit or refund. If you require further assistance, please contact us.

On the last page, before your click “Place Order,” there is an alert grid at the top of the page that says: Have a coupon? Click here to enter your code” – you can click the link and enter your discount code. Once you have entered the code, click “Apply Coupon”, Your total amount will be updated to reflect the discount.

Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend contacting us IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER # in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM CST. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.

Pipe Hitter Beard Club

If you would like to edit your PH subscription, the easiest thing to do is tap the ‘My PH’ button at the top of our website. Otherwise, feel free to follow the steps below: 1. Log in to your account. 2. Under “Account Detail,” select “Manage Subscriptions.” 3. Select the “Edit” option. 4. Once you have made the edits to your liking, click “Submit” and your new subscription setting will be saved.

If you would like to discontinue your subscription: 1. Log in to your account. 2. Under “Account Details,” select “Manage Subscriptions.” 3. Select the “Cancel” option. 4. Confirm that you want to cancel the subscription and click “Submit.”

Shipping

Yes. In fact, we offer free shipping to an APO address. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it’s in the military’s hands to get it there, so please be as specific as possible with the unit when filling in the address information.

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

We ship around the world. Please contact customer service for more information.

We use the United States Postal Service and Fedex. PHBC offers flat rate shipping for most orders based on the destination, order weight, and shipping service.

Pipe Hitter Beard Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service.

We will send the tracking information to the email address associated with your order once the item has shipped.

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